The download or update is started, but only a fraction of the app is loaded after hours. Or an app like PNC Mobile Banking cannot be installed because the download does not start even though you are connected to the internet. By the way, other problems and errors can occur which you can find in the overview of all PNC Mobile Banking problems find. Many then desperately try to restart the download of PNC Mobile Banking, but this does not lead to any useful result either.
The next attempt by many will be to check the internet connection. I recommend contacting our QuickBooks Online Support Team to add your account to the list of affected users. Here's how:. When I upload they do not designate anything as a debit.
Same issues this guy is having. I have a Mac i downloaded in CSV then corrected it. When importing your transactions using a CSV file, you can use either a 3-column or 4-column file format. You can read through this article for more detailed steps when importing bank transactions: Import bank transactions using Excel CSV files.
Online Banking is such a time-saver, and all we want for our clients is to help you save time so you can focus on your business. However, there are instances that would impair a smooth connection like a bank will change URLs, merge with other banks, change policies, etc. Some banks also provide online banking feeds per account type, causing confusions to users as to why some of their accounts work fine and others don't. Please check this article for more details: What's OAuth and what's changing with banking connections.
Right now, please continue to use Web connect import as an alternative to keep your books updated. Thank you for posting.
Hope I made everything clear for you. You go back to this thread if you have additional questions. Is the PNC Bank connection still not working?
How else can I speak with someone? Thanks for joining on this thread, Headhunter This is to identify if we have a reported issue. This feature allows you to get real-time assistance from our live chat support. Stay in touch if you need further assistance while working in QuickBooks.
Have a good one. Apparently it's a known issue that you're working on. My bigger question is why didn't I receive a call back? Despite multiple attempts at this, I haven't received a call back. I appreciate you getting back to us, Headhunter Contacting our Phone Support Team depends on the call they're receiving.
They might have a high call volume that's causing the delay of the callback. When contacting them, I'd recommend using the Start messaging option as stated by my colleague Rasa-LilaM above. This way, you'll get real-time support from one of our chat support agents. And they can add your company from the list of affected users and provide this investigation number for easy tracking: INV Also, rest assured that our product engineers are diligently working to fix the issue with PNC bank.
For more guidance, feel free to check out this article: Manually upload transactions into QuickBooks Online. You might also want to read this article to learn how to match transactions: Match and categorize bank transactions in QuickBooks Online. Thank you for your patience while we work for a fix. Please know that you can always get back to this post if you have any other questions.
Have a great day. Are you receiving any error messages when you try connecting the three accounts? If you are, can you provide me a screenshot of the message or give me the details by leaving me a Reply? This will help me get a better understanding of this behavior. If you're not receiving any error messages, then let's do some troubleshooting to see if it's a browser-related cause.
Let's clear the cache of the web browser you're using for QuickBooks Online. These files can become outdated, causing issues like the one with not being able to connect your accounts from PNC.
Here's a link to help you with the process: Clear Web Browser History. Let me know how this goes for you! I'll keep a close eye out for your response. Talk to you soon. It just says "we can't find this account at your bank. Let's make sure the right accounts are connected to QuickBooks. This may take a few minutes. Enter a search word.
Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Level 2. PNC Bank Transaction Download - still unable to connect to download transactions for almost a month now.
Message keeps saying try again. Anyone else seeing this issue? Otherwise the PNC itself I do like. I could give 5 stars for convenience and general reliability. But the last update, while making the app more snazzy, also made it less convenient. Cool new graphics and slick transitions were added. Looks cool guys. But takes longer to load each page. Lots of sliding around of graphics with every selection I make. Below that is the deposit information.
Took me a while to figure out I have to scroll down to see it. Maybe a little smaller graphic on top would allow me to see the whole thing on one screen. And maybe instead of all the flashy graphics after every selection deposit, account, amount Bill pay is much the same.
Looks cool but is a waste of time. Functionally, convenience-wise, reliability-wise — I love having the app and it serves me well.
I could just do without all the fru-fru. The interface works well and I have rarely had to think hard about how to navigate menus to get the information I want. Recently, however, when I use this, I feel like I am back in the days of 56k modems where the images for advertisements would load after the rest of the webpage would load and you would accidentally click on something because all of the content would move and an advertisement image would appear right as you were about to click.
I thought this practice was long gone from good user interface design, but evidently it is still here every time the COVID relief banner at the top of the app decides to load.
Now, every 1 out of 2 times that I try to click on my checking account when I load the main page of the app, I accidentally open a webpage for COVID relief that I have to close. Very annoying. Please keep up the good work of having a consistent user interface design, but also please stop making it so content unexpectedly shifts around right as I am about to click when the main page loads.
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