The card pushed signal through as i could play games while the cords were plugged in. I felt it was fualty so i sent it back and replaced it with the new Razer Ripsaw. Exact same issues. I changed out with fresh HDMI cords. I changed USB ports. I have reinstalled OBS and gone through following Razer's set up instructions exactly. Still i get a red screen. I even called Razer customer support and they have not had this issue yet.
They said they will get back to me in a couple of days. Not sure what to do at this point. I have read through tons of forums and spent about 10 hours trying to figure this out.
Just an after thought: My Elgato HD works perfectly, just plug and play. Thank you for taking the time to help me. Last edited: May 21, Mine are also not on a hub, they are connected directly to the back of my computer where the motherboard is.
It's a Razer Synapse issue. I've tried working with the support team and they just sent me another pair of headphones instead of fixing the software and the brand new headphones they sent me still disconnect and reconnect. I've had my computer looked at it's fine and tried on a different computer with Razer Synapse and same issues. But when I run my peripherals without synapse there aren't any disconnect issues.
There will be times when things do disconnect randomly, due to data flow bandwidth issue within the hardware or low power driven.
I've seen times when my task manager detect number of programs running in the background, and these did cause my peripherals to act funny also. Also viruses cause peripherals to dysfunction. By experimenting variety of checks, it helps you to develop your troubleshooting skills, which can be a great skill set to have; and analyse what works and what does not.
Nobody- like this. Because Synapse software works among Windows; the Windows update from Microsoft can have some issues or conflict of making the Synapse to perform normally. Microsoft releases new Windows updates every fortnight Tuesdays. RAZER Synapse development teams job is to maintain the Synapse, that it works well with the new updates, or implement a new update onto Synapse. I have also done all of the things you've listed as well and have brought my computer in to a professional and their opinion was also that it would be a software issue, the coding isn't good.
I feel like it's only with certain Razer products as I have looked through almost all of the threads that have the same issues. I'm not trying to argue but there are lots of other people with these issues! There are lots of other threads of the same things happening and people are getting frustrated. For me personally my headphones are working fine today But it could be completely different tomorrow or it could be completely different an hour from now and I haven't done anything different.
That's what makes me think it's a software issue, I could be playing the same game with nothing but discord open and it could be fine or just randomly disconnect. I would love to see this issue resolved because I love my Razer Products I just wish I could use the full extent of them without any issues. I have the problem with my Kitty Headset since I had it in December Randomly disconnecting if I keep it connected at all time. But if it's unpluged every morning when I boot my computer and then plugged when the loading is over, I'm free of disconnect for the day.
When I forget, the headset quickly remind me to do it. It can't be hardware or my ritual wouldn't change anything. I still check from months to months if someone found something about it, nothing worked so far. GreenBlueplacepoly , May 31, Wolverine V2 Chroma - now available in white.
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